Customer Service
OZONE Customer Policy
Shipping Terms & Conditions
We do not do partial shipments for custom or pre-ordered items. If you order more than one item, and your order contains a custom or pre-ordered item, we will ship the entire order once the custom or pre-ordered items are ready for shipment.
At OZONE our goal is 100% customer satisfaction.
We work diligently creating top quality apparel targeting fit and performance. We add to this effort by infusing superior customer service. If you are not completely satisfied with your OZONE purchase, we want to hear from you!
It is our belief that the only customer we cannot fully satisfy is the unhappy customer we don’t know about.
Email us at: customerserviceweb@ozoneleos.com - Subject line: Satisfaction
Or use the regular Contact Form. You are important to us!
Our Payment Policy
OZONE's professional team makes ordering easy!
Payment: Full payment is required with the submission of an order. We accept American Express*, Master Card*, Visa*, and Discover* credit card numbers with expiration date to be charged when the order is placed.
School Organizations: Approved purchase orders for the entire amount of an order, including tax and shipping charges will be accepted from schools or districts. Net 30 days billing terms for school groups only.
Order Changes or Cancellations: Please double check your order carefully before approving for processing. Any changes made to the order after processing will be considered a new order. Once a special order has been submitted for processing, no changes or cancellations can be made to the order.
If your return is due to an error on our part, we will give you full credit, replacement, or refund. If the return is due to an error on your part, or you have changed your mind, and the garment is in UNWORN, re-salable condition, you only have to pay the re-shipping costs.
RETURNS ARE LIMITED TO 30 DAYS PAST PURCHASE DATE.
NOTE: Custom garments are NOT RETURNABLE, as they have been made just for you!
Download our: Ozone Return Form
- DO only use very mild liquid detergent.
- DO machine wash individually on a delicate cycle using cold water.
- DO place garment inside out in a large volume of water.
- DO remove your garment immediately from the washer.
- DO lay flat to dry.
- DO NOT tumble dry.
- DO NOT use granular detergents, bleach or liquid fabric softener.
- DO NOT use dryer sheets.
*OZONE recommends Ivory Snow Liquid detergent.
*Note that fashion fabrics used in some leotards will fade with repeated or incorrect washing.
*Fashion Fabric Fading, combined with fabric manufacturing processes can also be accelerated by perspiration, antiperspirants, hair spray, friction contact and other factors beyond OZONE’s control.
The most important element of ensuring a proper fit is through correct body measurements. Because each athlete has a unique body structure and fit preference, proper fit can vary greatly. OZONE leotards are performance fitting and as a general rule if your measurements fall in between sizes consider moving up one size. Please reference the detailed instructions below in our sizing chart and guide to sizing. A sizing worksheet is provided for your convenience. Your sales representative will be happy to answer any other sizing questions you may have. For additional questions, please contact our Customer Service team at (888) 479-4011.
Printable pdf of our 2020 sizing & measuring chart
Printable pdf sizing worksheet
Shipping Terms & Conditions
I understand that due to the nature of my order some items needing customization will require 5-7 business days for production prior to shipping. Other items without customization, will ship within 2-3 business days. Your new OZONE purchase will be on its way soon!
Web Site Terms and Conditions of Use
1. Terms
By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
a. Permission is granted to temporarily download one copy of the materials (information or software) on OZONE Leotards' web site for personal, non- commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not: i. modify or copy the materials; ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial); iii. attempt to decompile or reverse engineer any software contained on OZONE Leotards' web site; iv. remove any copyright or other proprietary notations from the materials; or v. transfer the materials to another person or "mirror" the materials on any other server. b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by OZONE Leotards at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
a. The materials on OZONE Leotards' web site are provided "as is". OZONE Leotards makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, OZONE Leotards does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall OZONE Leotards or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on OZONE Leotards's Internet site, even if OZONE Leotards or an OZONE Leotards authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on OZONE Leotards' web site could include technical, typographical, or photographic errors. OZONE Leotards does not warrant that any of the materials on its web site are accurate, complete, or current. OZONE Leotards may make changes to the materials contained on its web site at any time without notice. OZONE Leotards does not, however, make any commitment to update the materials.
6. Links
OZONE Leotards has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by OZONE Leotards of the site. Use of any such linked web site is at the user's own risk.
7. Site Terms of Use Modifications
OZONE Leotards may revise these terms of use for its web site at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
8. Governing Law
Any claim relating to OZONE Leotards' web site shall be governed by the laws of the State of Tennessee without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.