Customer Service

At OZONE, our goal is simple: deliver premium products backed by exceptional customer service.

We take pride in creating high-quality apparel designed for performance, fit, and durability—and we stand behind every order. If something isn’t right, we want to know about it.

The only customer we can’t fully take care of is the one we don’t hear from.

Need Help? Start Here

To better serve you, we’ve created dedicated pages for the most common questions:

👉 We recommend reviewing these pages first for the fastest answers.

Returns & Exchanges

We offer a 30-day return window for eligible items.

Items must be:

  • Unworn
  • Unwashed
  • In resalable condition

To start a return or exchange and full details, including preorder and final sale items, please review our Return & Refund Policy.

Shipping & Delivery

We offer multiple shipping options at checkout, including expedited services.

  • Orders are typically processed within 1–2 business days
  • Delivery timelines begin once your order ships
  • Expedited orders placed after 2:00 PM EST ship the next business day

For full shipping details, including international orders and delivery expectations, please visit our Shipping Policy.

Order Changes & Cancellations

Please review your order carefully before submitting.

  • Once an order is processed, changes or cancellations may not be possible
  • Custom and preorder items cannot be canceled or modified once submitted

In most cases, order changes will require placing a new order.

Custom & Preorder Items

  • Custom items are made specifically for you and are final sale
  • Preorder items cannot be canceled or returned
  • Orders containing preorder or custom items will ship once all items are ready

We do not split shipments for orders containing preorder or custom products

Payments

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover

Full payment is required at checkout.

    Still Need Help?

    We’re here to make things right.

    If you have questions about your order, returns, shipping, or anything else:

    📧 customerserviceweb@ozoneleos.com
    Subject Line: Order Support